About Our Logistics and Shipping
We know that when you place an order, you're not just buying a product — you're trusting us to get something special safely into your hands. That’s why our shipping process goes beyond standard logistics.
Tax and Duty Coverage
For most destinations, especially in the UK, EU, and North America, our shipping includes import duties and sales tax. That means no surprise charges on delivery — everything is taken care of upfront, so you can enjoy a seamless experience from checkout to arrival.
Special Materials, Special Handling
Our kits often include materials that require extra care in transit: mineral-based pigments, gold powder, and other delicate components. These are not ordinary items. They need to be properly labeled, cushioned, and shipped in compliance with international regulations, particularly when crossing borders.
Packaging with Purpose
We’ve designed our packaging to do more than look good. Each order is individually packed for protection, with layers that guard against pressure, temperature, and moisture. Whether it's hand-ground pigment or a fragile handmade element, we make sure it arrives exactly as intended — intact and ready for use.
Quality Over Speed
We don’t cut corners to rush deliveries. Instead, we work with trusted logistics partners who understand the nature of the materials and the care required. In most cases, your package will be delivered to your doorstep within 5–10 business days. It may not be the fastest option, but it’s the one that ensures your items arrive safely and in excellent condition.
If you ever have questions about shipping timelines, regional coverage, or customs, don’t hesitate to reach out. We’re here to help, and we stand by the integrity of every package we send.
