FAQs
Shopping & Products
What is Tibet Echo?
Tibet Echo is a creative brand inspired by Tibetan thangka art, sacred landscapes, and mindful rituals. We offer DIY art kits, especially thangka painting sets, designed to help you slow down, create with intention, and reconnect with inner stillness.
What are your products suitable for?
Whether you're a craft enthusiast looking for a new challenge, someone intrigued by Tibetan culture and eager to dive deeper into this rich tradition, or you want to own a Thangka but find the prices of finished pieces too high—our Thangka DIY kits are the perfect solution. They also offer a great way to relieve anxiety and find inner peace by immersing yourself in a meaningful and fulfilling project. By creating your own Thangka at home, you not only experience the beauty of traditional art but also gain a sense of accomplishment that helps you feel more centered.
Are the kits suitable for beginners?
Yes. Our kits are designed for all skill levels. Each set includes pre-lined canvas, step-by-step instructions, and access to guidance from local Tibetan artists.
What does each kit include?
Each thangka DIY kit includes:
Pre-outlined thangka canvas (cotton or paper)/Natural or mineral-based pigments/Brushes and tools
Are the pigments safe and natural?
Yes. We use non-toxic, mineral or plant-based pigments wherever possible. Our goal is to stay close to traditional Tibetan practices while ensuring user safety.
Is gift packaging available?
Yes! Our kits come beautifully packed, ready for gifting. Just leave a note at checkout if it's for someone special—we’ll handle the rest.
Can I hang the finished thangka as decoration?
Absolutely. Many of our customers frame or mount their finished artwork at home. It's not just a project—it's a story, a memory, a part of your journey.
Shipping & Delivery
Do you ship internationally?
Yes, we ship worldwide with tracking. Most orders are dispatched within 3–5 business days. Shipping time varies depending on destination.
How long does shipping take?
Most orders arrive within 5–10 business days. As of March 2025, our average delivery time is 7 business days.
Why does my tracking status say “awaiting pickup” for a long time?
This is normal during international shipping. Until your package clears customs in your country or region, the tracking may show as “awaiting pickup” or remain unchanged. Once it clears customs, the tracking will update and continue as expected. Rest assured, we guarantee delivery within the promised time frame. If you have any concerns along the way, feel free to contact us.
How do I know when my order has been shipped?
We will notify you via email once your order has been shipped.
What if my item arrives damaged?
We carefully pack each item to minimize breakage. If your order arrives damaged, email us within 3 days with photos of the item and packaging. We’ll make it right.
Can I change my delivery address?
Yes, you can update your delivery address within 8 hours of placing your order by emailing us at friends@tibetecho.com
Where will my order be shipped from?
We ship from our international warehouses in Hong Kong, using the most efficient route based on your order.
Why was my package held by customs?
Customs procedures vary by country, so we can’t give a one-size-fits-all answer. That said, we’ve successfully shipped to over 80 countries and have not encountered customs holds in the vast majority of cases. If any issue arises, we’ll do our best to assist you.
Orders & Returns
Can I return items purchased on sale?
Yes, absolutely—sale items can be returned just like regular items, as long as they meet our return policy conditions.
Do I have to pay for returns?
We don’t charge any return fees, but you will need to cover the cost of shipping the item back to us. Please note that due to the nature of the item, we do not accept returns shipped via sea freight.
How long does it take to receive a refund?
Refunds are issued to your original payment method. Processing time depends on your payment provider—typically 3-5 business days. In some cases, it may take longer if your refund falls within the provider’s billing cycle.
Will you resend my order if it gets lost in transit?
If your order is confirmed lost in transit, we’ll offer either a full refund or a free replacement—whichever you prefer. However, please note that if a package is marked as “delivered” but goes missing after delivery (e.g., from your doorstep), we may not be able to cover the loss under shipping policies. In such cases, we recommend contacting your local courier and checking with neighbors.
Where can I check the status of my order?
We will notify you via the email address you used when placing your order. Please note that this email address, along with the phone number you provided for delivery, will serve as our main channels of communication. To protect the security of your account, if you contact us using a different email address, we will verify it against the one associated with your order.
What is your return policy?
Please email your order number, detailed information on how to handle the item, and the reason for the return to Friends@tibetecho.com within 30 days of receiving the product. Once we receive your email, we will process it and respond as soon as possible. Returns will not be accepted if the product has been received for more than 30 days. Returned items must be in their original, saleable, unworn, and undamaged packaging. If your item is damaged or shows signs of use, we cannot accept the return. Personalized products are custom-made for you and cannot be returned. Your shipping costs are non-refundable. Refunds will be processed using the same payment method as the original order.
Regarding Product Defects
We carefully package and thoroughly inspect all items before shipping to avoid product defects. If you receive a defective item, please email Friends@tibetecho.com within 24 hours of receiving the product, providing your order number, a description of the issue, and photos of the defect and the entire product. We will respond with a solution as soon as possible. We will not address defect issues if they are reported more than 24 hours after receiving the product.
Regarding Undelivered Packages
If no one is home If the courier cannot find a safe place to leave the package If you have not paid customs duties (applicable to international orders) causing the package to be returned to us, we will issue a refund for the items. Please note that shipping costs are non-refundable. If you still want the items, you will need to place a new order.
Payment & Taxes
Do prices include customs duties and taxes?
Yes. All sales tax and import duties are included in the price. You won’t pay anything extra upon delivery—except in countries with complex customs policies (such as India), where additional charges may apply at clearance. These fees, if any, are the buyer’s responsibility.
Customer Support
Still have questions?
Feel free to email us at friends@tibetecho.com — we’re happy to help.
Do you have iMessage or WhatsApp?
Yes, you can reach us via iMessage and WhatsApp at +44 7731 746646. However, email is usually the fastest way to get a response.